Effective Date: February 18, 2026
At Sveto Farmer Co, we strive to ensure that our high-quality agricultural products reach you in perfect condition. This policy outlines the circumstances under which you can request a replacement or cancel an order.
1. Cancellation Policy
We understand that plans can change. You may cancel your order at any time before it has been shipped.
- How to Cancel: Cancellations must be made exclusively via a Phone Call to our support team at +91 7994858262.
- Post-Shipping: Once an order has been dispatched from our facility, it cannot be cancelled.
2. Replacement Policy (Damaged Goods)
If your product arrives damaged, we are happy to offer a Replacement of the same item. Please note the following mandatory requirements:
- Unboxing Video Requirement: To qualify for a replacement, customers must provide a continuous unboxing video that clearly shows the package being opened for the first time and highlights the damage to the product.
- Reporting Period: Damage must be reported within 24 hours of delivery.
- Return Process: To receive a replacement, the damaged product must be sent back to our registered address:Sveto Farmer Co Door No 41/228 UC Ward, Chovva, Kannur, Kerala – 670006
3. Conditions for Replacement
- The product must be returned in its original packaging.
- Replacements are subject to stock availability. In the event that a product is out of stock, we will coordinate with you for a suitable alternative or a refund.
- The replacement will be processed once the damaged item is received and inspected at our facility.
4. Non-Refundable Items
Please note that certain agricultural products (such as live plants or perishable items, if applicable) may have specific handling requirements. If a product is damaged due to customer mishandling after unboxing, it will not be eligible for replacement.
5. Contact for Support
For all refund and replacement inquiries, please reach out to us:
- Phone: +91 7994858262
- Email: [email protected]